May 6, 2009:
During a routine check up at the Gilroy Kaiser Permanente facility, I mentioned to my primary care physician Dr. Lisa Yu that since I had lost a considerable amount of weight lately, I had noticed a swelling on my neck. She checked it out and made an appointment with an endocrinologist for ultrasound. I did not have to ask for it nor did I have to fill in paperwork.
May 18, 2009:
Endocrinologist Dr. Patricia B. Kan performed a biopsy on the same day I had my ultrasound appointment with her although it was not scheduled. Within three days she called me and let me know that the large nodule that affects my breathing cannot be excluded of being cancer and should be removed. She encouraged me to seek a second opinion and scheduled an appointment with head neck surgeon Dr. Jason Biller, again without me having to ask for it or complete additional paperwork.
June 1, 2009:
Head neck surgeon Dr. Biller performs additional tests and explains the surgery, its risk and the fact that the lab test performed during surgery will decide whether or not I will lose half or all of my thyroid gland and what the impact in both cases would be. He helps me scheduling surgery early August as this is the best time for me to leave work for quite a while.
July 22nd:
Pre-operation appointment at Dr. Biller's for the surgery scheduled on August 5, including assistance with finalizing paperwork and hospital registration and "what not to wear or eat or drink". I was also able to walk through the hospital and meet additional staff involved in my surgery and hospital overniter.
August 5th:
Surgery scheduled in the morning as well as my stay in the hospital.
I was able to reach my doctors per my online account from day one and received responses within 24 hours after any request I had.
This is my latest experience with US healthcare. I am grateful for being in the hands of this very knowledgeable and helpful team of doctors I found in Gilroy and the Santa Teresa Hospital. I feel heard and taken care of.
I never had faster and better medical service in the 41 years I enjoyed government controlled health care in Germany. My all inclusive co-payment for hospital and doctor visits of $ 30 in total is about 100 Euros minimum or more lower as the one I would have to pay for a government sponsored hospital trip in Germany.
These are my two cents as far as the health care reform is concerned. Unlike those you hear on the news channels, I have experience in both systems. Yes, there are things that need to be improved and no, not the entire system is bad ... in both countries. In both systems I had really negative experiences in emergency rooms and costs
I'd rather did not expect having to pay as a health insured patient. However, I doubt that Canada or any European country would have been able to shorten or even match the above timeline for this surgery, the thoroughness of diagnosis or the more than great way to communicate my concerns to my physicians.
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